I got a gift card here for Christmas and I'm so happy I did! I have been going to a chain that I was satisfied with so I wasn't really looking. I am always reluctant to go to a new waxer (bad past experiences).
We'll let me just say you can put your mind at ease! They are the best! I've been getting waxed here on a monthly basis since Christmas. Every time has been fantastic. Great customer service, the facility is clean and calming. And no high pressure to buy products. Love it. Also, you get a discount when you pre-book your appointments. So I ditched the chain in support of a local business who earned me as a loyal customer. I highly recommend!