My husband experienced soulfood at Lo Lo's for the first time a few months ago and we brought some of our family and one of his cousins who was visiting us from out of state. The restaurant itself is small and seating is tight and compact, so large groups don't feel so welcome. The host initially took awhile to seat us but other than that the service was great.
The food was good but not as wonderful as I expected, so claims of the fried chicken here being the best are exaggerated and the food was overpriced considering our surroundings (come-on the spot needs to be renovated and its located in a beat down area of Central Phoenix).
Overall the service and food were what you'd expect from any regular ordinary spot, there was nothing overly great about either the food or the service.