Been to Gyu kaku locations around the globe ( Taipei, Jakarta, West LA, Hawaii etc) and this is the worst.
Came here on a weekday with my family at around 5.45pm.There were only two tables seated with people and no one waiting. The server told us to wait 10-15mins. So we wait 10 mins and went up to her, asking if we could be seated first and looked though the menu as we have a show to rush to after dinner. She went to the manager and told us to wait another 5mins. We waited another 5 mins and nothing happens. We went up to her again and told her we will not order anything from the happy hour menu. She asked the manager again and told us to wait 5 more minutes. We were really upset and left. It's a horrible experience and service. I will definitely not visit this location again.