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| - I do not have DirecTV installed yet, but so far the customer service I have received is extremely poor.
Decided to get DirecTV due to an offer that DirecTV was running with Costco. I'm not going to go into detail here, but basically when you are a Costco member you get DirecTV rebates and discounts not available otherwise.
I called a special number required to get the offer and ordered over the phone. I would do it on-line, but from what the info says, you must order it on the phone or at Costco to get the special deal. But also note then when you order on the phone as opposed to on-line, you pay an additional $20 "shipping and handling" fee. Also note the installer brings the equipment to your house, so what they are actually "shipping" I have no idea.
So order on the phone, say I want the Costco offer, etc. A few hours later I get an "Order Confirmation" which contains the normal charges you would get for signing up, but NONE of the benefits of the Costco deal. What they did manage to include is 16 pages of every known fee or charge I might experience, in very fine detail, but any additional discounts are nowhere to be found.
I called them up and they say I will at least get the rebate, but they have no way to tell me that in writing. As for the additional third year discount promised, even the sales rep admits that is no where to be found.
I think this is bait-and-switch. They expect me to agree to all of their terms, but could care less about providing the benefits they are promising. If they can't be honest with customers early on, can you believe anything they say?
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