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| - I wish I could write a 5 star review as I see the potential in Christa's business. I came across her through facebook where she was running a special on eyelash extensions. I texted her and she booked me an appointment within 24 hours. Now most people can certainly appreciate a next day appointment, however you may become less excited if you are seen almost 45 minutes after your set time. I would not have minded being scheduled for another day as long as I would be seen at the time I was given. I was not offered an apology or anything of the like. I'm not big on first impressions but I do expect a certain level of professionalism or at least common courtesy as a new client. I was not informed in any manner that she was running late and I had another appointment right after her. When I was taken into the room she took about 10 minutes to set up (not bad at all) but then the lack of professionalism again became an issue. She was having a full on conversation about her boyfriend with her co-worker. This while her co-worker was working on a client of her own as well. Now this is is a small area where you are seen. The size of the room is a bit smaller than a doctor's exam room. There are two massage tables in there and one is for clients getting their eyebrows done and the other is for Christa's eyelash clients. I did not experience any pain whatsoever, was very relieved at how swiftly she worked and was pleased with my results. I was just uncomfortable that she would refer about other clients in a tasteless manner. For example, telling her co-worker how she was "annoyed" and how "some clients don't get it" when asking for certain results. Then the comments made about how she needed to be satisfied sexually or she would not be wasting her time. So that went on for about 40 minutes or so. I paid $65 for the service and gave her a $12 tip. Needless to say I had to cancel my appointment after her on short notice. Even with that incident, I decided to schedule with her again to have my eyelashes filled. I was yet again given an appointment within 24 hours of contacting her. However. . . I show up and to my surprise was not seen on time yet AGAIN! I waited in the lobby for 45 minutes hoping that she may text me to let me know she was late, on her way or still working on a client. Anything! I mean any reason at all, I would not have minded waiting the full hour if I was guaranteed to be seen. I texted her that I had left right outside of the parking lot hoping she may offer another time to return to make up the wait. Nope, not at all. I found her work ethic to be dubious. She is good at what she does, but needs to work on her customer service skills. Just awful! If she thinks she's to good to respond or contact her clients for resolution on such matters imagine if her business were to grow to an actual salon. Whew!! I mean don't double book if you can't keep up, maintain your private conversations for your lunch break and sweet baby jeebus keep your clients informed of any changes that will directly affect them. Our time is just as valuable too you know, thanks! 3 stars overall, 0 for customer service.
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