I'm going for a 4, but I really feel this is more of a 3.5.....better to over-state than under in fairness.
My first visit was a to-go order. The phone call seemed to go almost too smoothly. That should have been my first clue. One order had chopped sausage inside the omelette, instead of links ON THE SIDE. The second order had shell pieces in the fried egg. The third order was for fresh fruit (I asked specifically if there were berries) and instead was fresh melon and orange wedges! I will say the muffins were amazing as always and totally worth going off my gluten-free restriction for!
Second visit was because the manager was quick to want to resolve the first debacle - nice job, Fernando! Very professional in his approach and made it easy for me, at my convenience, to come by for a do-over :) HOWEVER, although the food was exactly as we ordered for this breakfast, we got to hear the waitress calling out that her customers said their food was to be comped.....calling out across the whole dining room! WTH?! Not so professional on that level :(
All said, my impression is that the manager knows he has a kitchen and wait staff that might be rough around the edges and also understands customer loyalty is critical to a good business model. I'll return for lunch and see if we can't make this a solid 4 stars or even 5 :)