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  • I've been contemplating these last days on whether I was going to make this review or not but I am because Christmas Eve really sucked at Macaroni Grill. I called a month in advance for reservations, called back the week prior to make sure the host/hostess put us on the list and even called the day before to confirm the number of people in the party and time of the reservation yet when we arrived Sunday no one could find my name or # on the list so yeah whatever it's not like it was packed but it seems there's miscommunication at the front desk in general. They didn't have a clue to where they were going to seat us we asked for a booth there was one open next to the kitchen which i would have loved to seat in but they took us all the way to back in the corner where we didn't receive much well anything we sat at the table for a good 15-20mins before being approached by a server (did I mention it wasn't even packed and still not a single waiter around). So we ordered 2 antipasti for $9.99, chicken fettuccine & penne rustica. The antipasti were kinda mediocre but it seemed that when it came to main entrees ummm we'll check the picture and tell me the issue if you can? The chicken fettuccine I didn't get a chance to get a picture of but my partner said it was cold when it arrived as if it's been sitting up at the counter for a good 15-20min wait. My penne rustica was dried out, not stove hot it wasn't even warm it was more like room temperature. Look I understand working the holidays sucks but can't you get the appropriate dishes to the tables prior to the meal being ruined? I didn't complain because I'm sure the waiter already hated that day and his customers in general plus I don't wanna be responsible for ruining anyone's Christmas but I'll just not return on a holiday, sadly this isn't my 1st bad experience at this location the previous time was Easter
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