Keifer was the saving grace when we visited. He was the only person to greet us of about ten front counter workers and that includes two obvious managers. He apologized for our wait as they were organizing orders and getting prepped for the day.
The people immediately behind us (4 people) and the couple behind them walked out before ordering due to the wait.
Oatmeal was good - had it plain with cinnamon topper. My fiancee had the croissant breakfast sandwich. Croissant was light and fluffy while the ham had a smoky flavor. The cheese was what you'd expect cheese to be but the egg was a touch on the dry side. Overall a good breakfast option - definitely re-order worthy.
Note: when they brought food to the table they did offer us complimentary cookies for waiting in line and for the food. So that helped bring it back a notch!
Overall: B+ will come back