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  • As I pull up in the two-lane drive thru I notice that on the left people are ordering through the intercom while on my right is a live person. I opt for the right for no particular reason. Three cars have gone past on the left and in front of me is what looks like a long-winded conversation between the employee and person in the driver's seat of the car. While I am a huge fan of human interaction and good customer service, it's about ten o'clock pm and I just want my chicken strips that are as soft as buttah. I'm also thinking to myself that I just don't want to wait in line as the employee gives her doctoral dissertation. Finally I make it up to her and I immediately feel guilty for being so impatient. This girl is chipper, sweet and polite. After taking my order, she clearly deserves five stars for being so nice and having to deal with the public. I drive up and give my money to another chipper employee who calls me by my first name. Nice touch. I drive up to the food window and two more employees are chipper, prompt and both call me by my first name. Five-star drive-thru service game. One star missing because the sweet tea was not sweet enough and tasted like water. Also this particular location does not carry coleslaw. I guess I am the only one who likes coleslaw with their fried chicken? I was SUPER pleased to try the super-food salad and so glad I opted for the large. My coleslaw disappointment immediately dissapated after trying this salad. I think they need to package the nutmix. I will buy it in bulk. Delicious. I really can't tell you what the hoopla is about Caine's. I prefer the chicken at Chic Fil A 100% more. It is much more tender and the sauce can't be beat! One of my friends won't eat with me at this restaurant due to her political stance towards the company. Super glad I get to live in a country where we all get to voice our opinions. My opinion is that this is one of the few companies left that have a dynamic positive culture that is shown through and through in the way it's employees interact with the public while also serving consistently good food.
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