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  • If it was noon (lunchtime) on a Sunday when the NFC championship game was playing........don't you think they'd staff appropriately knowing that there would be a crap load of people? Not BWW. We were seated quickly, then waited 15 minutes and no one came over to us at all. I know it was 15 minutes because I checked what time I checked in on Yelp (handy little app). Also, a table that sat after us had already been brought their drinks. I went over to the hostess stand where a manager was actually standing and asked him if the waiter knew we had been seated. His response was an annoyed, "Yeah, we're getting ready to send someone over there." You're getting ready? For 15 minutes? So finally our waiter, Ronnie, saunters over to the table and takes our drink orders. Then he shuffles away. The drinks come....and he forgot my friend's Shirley Temple. We'd like to tell him but he ran away as soon as he dropped them off even though we were ready to order by then. We finally order when we flag him down and remind Ronnie about the Shirley Temple. And we wait........then we ask the hostess to go get the drink because, what do you know, Ronnie forgot it again. Now, I don't want you to think I'm being a bitch and this was just a fluke service accident. So I offer you this other evidence: the couple sitting behind us pulled a manager over because they were having the same issue. In fact, they set a freaking timer on their phone to prove how long they had waited. And then there was a third table beside us who complained about a missing beer and had the manager come over. Hmmmmmmmmm, if three tables in the same section are having issues with the waiter and the amount of time it is taking to even acknowledge customers....don't you think they'd call in more people? The horrible service left us in a bad mood as we left early at the half. We would have stayed to watch the whole game and ordered more drinks and food, but, sadly, Ronnie was no where to be found. So we left and took our business elsewhere.
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