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  • Mediocre food. It's a buffet though so I'm unsure what you would expect. But let's skip over the food for a bit and talk about the service. We wanted to go to Mandarin after my grandfather's funeral. My family is freaking huge because gramps had a lot of kids. Like double digits. We knew there was going to be a lot of people after the funeral because gramps knew so many people and was well respected in the community. So we called a week before the funeral and the girl on the phone was like "Yeah we don't take any reservations," and I get that because they want to make the most business they can. Well obviously they must take some reservations because my family members have done reservations for company functions. We didn't know how many people would be there, but we knew there would be over 100 people, so we told the girl that and she said she would "make a note of it." So after grampa's funeral, we were emotionally wrung out and wanted to go to Mandarin. My aunt called before we left, and they still didn't know that we were coming. Okay, my aunt is probably not the best person to call, but honestly, the girl didn't even tell any of her co-workers we were coming. She called in sick to work that day. So they all scrambled to open up rooms during opening. They weren't prepared. It took an hour for people to get seated. Yes we were WAY over 100 people, and of course we wouldn't know how many people would've went. There were 214 that went to celebrate the life of grandpa, and I was not pleased with the way they handled everything in terms of the reservations. If it weren't that grandpa really liked Mandarin, we would have chosen another establishment. The workers scrambled to find seats, and make food fast enough for the family. I thought the waiters and busboys were great, dealing with the unusual amount of volume at the beginning of their shift, but the girl on the phone? No. If she told someone before hand then maybe they could have brought in more people to work the shift. The food was mostly out for the first hour, and the food looked messy, because no one was prepared for how many people there were. Mandarin, something's gotta change about this group reservation thing, or at least train your phone operators better.
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