I've always been pleased with the customer service at this location. Once I got a defective bag of dog food and brought it back and they excepted it with an exchange no problem. Bought a tank and went home to find out that the one I bought was actually a display tank so I went back to Petsmart and as always they found a solution. There store is very clean. Their actual people skills for their sales associates could use some improvement but over all a great experience... I'd rather go to petsmart then petco because of the luck and treatment I've received from this location.