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  • If I could, then I would have reviewed -5 stars for this hotel. Mangers/Management doesn't understand the word "hospitality or customer service" and not even as professional to ensure they do their due diligence before stopping someone/guest to get in their own registered room - what a drama I saw in the lobby of this hotel last night with another guest. I was visiting a friend and had left my bag in her room. With a simple request just to pick up my bag, my friend was told to get my stuff downstairs i.e. she has to ensure that I have everything in my bag, collect my extra paired sandals in hands and bring it to hotel lobby. I was not allowed by the security and spent an hour trying to look for my lost keys in the bags brought by my friend in the lobby. After few requests and wasting this much of time, I was allowed to go and look for the keys in the room and left the hotel with disappointment. The management was like with a happy face "you found your keys" - I said "thanks for the wonderful hospitality and with all this hustle and bustle later at night, I couldn't find the keys with peace of mind needed in such situations". Not going to recommend to anyone, especially if you're looking for at least a "good" customer service experience. There are so many other good hotels in Toronto downtown for the price that my friend for a suite here. 2 people max, in the suite even though there are 2 double beds. 3rd and the 4th person surcharge is $25 each.
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