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  • Do not do allignment here! About 8 weeks ago, I took my my 2008 Lexus for allignment to the Grand Canyon store of Sears. Customer service, smiles were all positive. I got my car. The degree of the "pulling to right" did not change one bit. First I blamed myself and thought maybe the roads are leaning towards right so the rain water finds its way. 2 days later, I went back there. A different employee this time, still full of smiles, explained to me that from the results he can tell that this is the best that can be done. I said "you gave 6 months warranty, don't you want to re-check to see if your mechanic was maybe wrong?" Answer, "No". The results says it all. Frustrated, I went to "Collusion Authority", a descent repairshop that I know since they fixed my older car. He took my car, came back in less than an hour with before and after results and it is now as straight as can be. I myself work at a place with about 9000 employees. I'm sorry Sears, but you will never see me in any of your stores again.
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