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  • The lack of a management team at this location is baffling. There were 4 young females trying their hardest to train a new girl, who was working the front cashier position, and keep the flow of all the orders being made in an orderly fashion. From walk in to walk out I was there 25 minutes. That is uncalled for this type of establishment. The new girl had some issues with my order and called on another employee for help. After the 4th attempt my order was put in, I waited 15 minutes for a 1 egg cheddar bacon bagel on honey whole wheat, not a complicated order to make. 15 minutes of watching the chaos of these young women try their hardest to keep calm, train the new girl, get the orders in and made while having aggravated customers talk to them in irritated tones. I watched 3 customers who came in after me leave with their orders as I stood there looking at my bagel with egg and cheese sit on the food prep line for 2 minutes. I received my food and in the less than a minute drive it took me to get to my office my food was barely warm. Please get new management that is willing to be there for their team as well as their customers. And for goodness sake train your employees to talk to the guest like people, even in bad situations, if guest are told someone is new or they are short staffed people will react better when shit hits the fan.
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