I recently learned to call before driving to a location. First I went to an out-of-the-way location assuming they'd be less busy - the waiting room and parking lot were jammed. After calling I drove to the Bell Road location - they said they'd have me out within one hour. They kept their word and I was very appreciative as I was able to keep my appointment in Tempe. Glad I didn't risk driving before having it checked as they did find a screw in the tire.
What I am surprised about and will certainly be aware of for future is the reviewer who wrote about their gas being stolen. Wow! Going forward before handing over my keys to anyone, I will take a picture of the odometer and gas gauge as photos are time & date stamped.
Here's a "good to know" tip:
I purchased 4 new tires from one of their locations in Scottsdale; referred to by my mechanic. My ex-fiance owned a repair shop - learned a lot in the eight years we were together. When choosing a tire from the options this store gave me, I narrowed it down to two. There was a refund via a Visa debit card I believe which was also something to consider.
I asked the service writer if I could see both tires. I didn't say why. For insurance reasons, I was not able to go into the shop so they were brought them into the showroom. I asked him to put both tires side by side. One tire was taller than the other. I told him it was because there is more rubber on the taller tire so even though they were approximately the same price, rating, etc., the taller tire with more rubber is the better deal. He said he "never knew that" and "You taught me something today." I was a little surprised he didn't know this. : )