I read the reviews on this place and I was extremely apprehensive about even going in. However I did go in and I found the whole experience to be quite pleasant. My transaction was a very simple one, I found the couch I liked, paid a deposit on it and it got dropped off about a week and a half later. I met the delivery man outside and they let me have a thorough examination of the couch before they brought it up. Because transaction was actually fairly simple I went back the next weekend and purchased the rest of the set. It was the exact same story, about a week and a half later the two pieces were dropped off without a hitch. I was able to furnish our new home for a more reasonable price than most of the other places we visited. I returned just yesterday to look into a television stand and I got very warm reception. Even though I didn't make a purchase I feel that the staff were very pleased that I returned. I would definitely recommend Biggs to my friends based on my experience.