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  • Pretty Cool Company. 1. Care - If you call at the right time, Mike will answer the phone as well, and to speak to the owner that has so many years of experience is great. 2. Service - Had an issue with our ice machine at the office and they came out to check out what we had and made a proper solution. 3. Product - First class product. People are happy and it is working perfectly. Other companies we used to help us before were not professionally up to speed on the CRAFT of the business. 4. Personally - I was so happy that I decided to use them for my personal home as well and have it fully checked out. I like the team and service so I will be using them again. 5. Urgent - I called them twice on a weekend after my first home check up. One of the units was bypassed when they tested it, so it was running cool all night. They came in and fixed it immediately with a good attitude. Okay, mistake on their part, and yet they handled it quickly and immediately. It is all about how you handle mistakes. That is the key. 6. Urgent again - Called them to the house again as I was having a party in four hours during the heat of the Summer at 109 degrees outside. I was cooking and using the ovens inside! 4 hours before the party, I was setting the temp down low to cool the house as we were going to have a ton of people. The temperature was not working and one air con unit was not coming on..... The house and I were getting HOT. Why now and why on a weekend again!!!! They came in 1 hour, determined it was a faulty thermostat that I installed 10 years ago and replaced it with one of theirs. All was good. I was expecting the "you need to replace your system" quote. They also checked out other items before they left. 7. Price - You often get what you deserve. I think that they are expensive as the product that install can be purchased on line or at stores for cheaper and all, however, when you have an emergency, they are there, they are ready, they have the parts and you pay the "right" amount, not the lowest amount. I am good with it. If you need air conditioning experts, ice machines, these are the guys to call!
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