My wife and I dropped by to learn more about MTB and get fitted. We've shopped a few different MTB shops in the area to find the "right fit" for us. Evan the store manager spent 45 minutes with us, taking us through some beginner tips and tricks. It was a great experience, and it's tough to find customer experience like that in any retail environment any more. You could tell Evan is clearly passionate about his job.
Needless to say, he's earned two customers, and we will be back to get our first bikes!