Okay I don't like to give bad reviews but they deserve it. First few experiences here were great. These last two-three visits have been awful and I will not be giving smash burger anymore visits regardless of how many free meal coupons they give out.
About a week ago a co worker and I decided to order online for our lunch break. They asked for a phone number and never called when our food was ready. When my co worker picked up our order it was COLD. I was irritated so I called immediately and asked why our order was cold and why they didn't call and remind us. The lady on the phone said they never call when orders are ready. Wtf. We work in a salon nearby and sometimes lose track of time due to a bunch of walkin clients. So of course we may forget what time it is and most places usually call to give you a reminder. She then offered us free meal coupons... Fast forward today. I ordered two burgers and a large order of smash fries, which I still had to pay for because the coupon only covered the burgers.
Well come to find out after paying $3.26 for soda and fries, my SMASHfries ended up being regular fries. Whatever you do, don't come here because if you complain you'll get even worse service the next time. Too expensive and the staff doesn't care about the customers.