I used to come to this Wendy's a lot when I lived on this side of town. Today was probably one of the worst days that I've been there. The line outside was very long, given it was rush-hour, but when went inside to order there was a gentleman that was already waiting he said over five minutes and no one had even approached him. I waited approximately two minutes, no big deal but the person that helped us was not very pleasant. No smile or "sorry for the wait" to either the gentleman or myself. I counted 4 times that I said "thank you" through out 2 separate orders to Maureen (the one taking the order) and she never once said anything back.
Food was ok, tea was made too sweet this time compared to other times. Customer service is most important to me though and it was a major fail this time.