In the past, I've dealt with dealerships for Honda, Lexus, BMW, and Mercedes (across SoCal and NorCal). Through my experience, BMW had some of the worst dealerships and Mercedes was without a doubt the best. This dealership is no different.
After reading the comments on this page, I was a bit hesitant to bring in my GLK350 for a auxiliary battery malfunction. I was originally planning on waiting until I went back to my parent's place in Orange County, CA to get my car serviced, but I took a chance and gave Mercedes Benz of Henderson a shot.
I called in on 12/19 to make an appointment and was able to get an appointment on the same day with Nick Spesia. Most BMW or Mercedes dealerships that I have been to do not normally have same day appointment so that was a definite plus. I dropped my car off at 3:30pm on 12/19 for the auxiliary battery and the tier 1 maintenance.
Nick Spesia was a great SA and helped me get everything taken care of in a timely manner. He sent me a reminder text on 12/20 to let me know the estimated time when my car would be finished. Even after I got my car back and I was looking at the service summary sheet, he walked over to make sure I did not have any issues.
All in all I was happy with the service I received and I am happy that everything was taken care of when they said that it would. Nick did not try to push unnecessary services on me (BMW SA's love doing this). I will definitely be back for all my service need.
Another great plus is that they are right around the corner from my school!