Jim is the real deal. Grade A+++ all around. Communication, price and execution cannot be better. I called Jim on Friday afternoon and he showed up on Saturday. He brought his college age son (classy kid, future Air Force Airman...) to help him. Cleanup was great and Jim took the time to explain the water heater features and dial settings in detail (no need to read the manual that he left with the unit :) , I hate reading manuals). The product that he installed (Rheem 50 gallon gas fired WH) is of high quality; I am looking forward to many years of trouble free service. One note, my water heater was the original builder install in 2007 (~ 7 to 8 years old). I decided to replace it proactively as I had started to see residue around one of the drain ports. Once Jim and his son had my old unit out, they showed me the rusty feet that were in the back and they said that I made the right call as the until was getting close to collapsing and that would not have been good. If you see leakage/rust, I would recommend a call to Jim and have him come out for an inspection. Jim, I will be calling you again in ~8 years when I proactively replace my water heater once again.