It saddens me to my core to give Rosatis a low score but their service lately has been deplorable! Ever since their management switched, the lack of care took over and it shows in their food and services. Even the restaurant as a whole is not nearly as clean. The food portions changed for anything outside of pizza realm. We ordered chicken Alfredo and my frozen meals from Marie calendars had more noodles and chicken. Paid for a side of ranch, it came out in a tiny plastic container. I couldn't even get my pizza crust in it to even dip. Husband ordered wings, he wasn't impressed. Found hair in our pizza. All around bad experience. We thought maybe we're having an off day. Tried again about a month later, walked in and heard a customer and the owner cussing back and forth over the bar area because the customer commented that the place wasn't like it used to be. That his chicken wings weren't prepared properly and the ranch cups (go figure) were too small to dip his chicken into. I looked at my husband and my kids and we left. Spoke to some fellow Chicagoan's and they agreeably have maintained their displeasure as well. I hope they fix it! Miss that place!