Burgers and fries are decent here, but last time I stopped in to this location, the service seemed a bit lacking. It was afternoon on a bad weather weekday and not very busy. There was one order ahead of me so I patiently waited for them to fill it and it seemed to take a long time. Then they started on my order (two burgers and fries). They got one burger made up and on the counter, then when the guy went to put the second burger on its bun he dropped the burger. The counter was positioned in such a way that the server had to pick up the bun on a spatula and then turn around with it and carry it a couple steps to the bun, so I can see how this accident would happen, but don't know why a franchise would set up their food prep area so the burger chef has to carry the burgers around in such an awkward way to get them on the buns.
Obviously since the meat had hit the floor (and I was standing there watching it) they had to re-make that burger, during which time my other burger that was already made was sitting there on the counter made up and getting rather cold.
I would say it took between 10 and 15 minutes for them to prepare my two burgers and fries, counting from the time they started making my order to the time they finished. Not exactly a quick process and I was wondering how long it would take if they'd actually been busy, or maybe on busy days they send in a more efficient work crew?
As others have noted this restaurant isn't very appealing to eat in, or even to stand and wait for an order in. Despite this location being significantly bigger than many other Five Guys outlets, the decor is totally lacking and the tables are cheap and rickety - overall it feels like a 70s food court.