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  • I strongly recommended the Westin Kierland to everyone. My Husband and I stayed at the Westin Kierland for a staycation and I can't rant enough about our experience.Not only is the location perfect the staff is beyond friendly and accommodating. They definitely go the extra mile with their customer service.A few things that are a must. Sign up for the text messaging, you will have an agent that will respond to you right away with any questions, shuttle, or things needed (it was very useful ) When you get to the front desk ask for Christy she personally sketched us a beautiful card for our 3yr anniversary with a heartfelt note inside and surprised us with champagne and chocolate covered strawberries in our room. Once you hit the pool bar ( J. Swillings) ask for Victor he was a lot of fun and even let us sample a few drinks we had questions about .He makes some killer margaritas ( GO COWBOYS) .We had the breakfast buffet at Nellie Cashman's and I am still blown away at Mladen the manager's customer service. My husband wanted breakfast and I wanted brunch and he found a way to accommodate us both (ABSOLUTLY AMAZING THANK YOU FOR MY SEAFOOD). Right across from the hotel there are many places to eat and shop.Our bellhop Todd Heckman was outstanding he shuttled us everywhere and even gave us some tips on where to go (thank you for saving us from the parking lot) He would pick us up and drop us off (We felt like we had our own driving service) The gym was 5 star it had the PELETON which now I'm begging my husband to buy. They had dry towels and cold towels with aromatherapy. Free earbuds, apples, cold water and all the gym equipment needed. We left there blown away by the treatment we received. From the hotel room to the pools which were always live with music and games to the restaurants to the staff to the customer service I give this hotel 5 stars all the way .
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