My husband and I rented their Vista Suite for a small (18 people) wedding "reception" on Sept 17/14.
Part of the reason we rented this suite was because we were told the room had a great sound system and all we had to do was plug in our iPod and dance the night away.
When we got to the room there was no iPod cord with the system (which we found weird) so we purchased one from the gift shop downstairs. However, we couldn't get the system to play our iPod. We had several very tech saavy people with us (including a bartender we had hired to make drinks) try to get it working, with no luck.
We called the front desk THREE TIMES to ask if someone could come up and help us figure it out. We were explicitly told NO. They literally would not send someone up to help us with something we had paid $621 dollars a night for.
We ended up not using the special playlists my DAD and best friend had made for us to listen to.
We also asked if they could deliver a pack of cards and charge it to the room, to which they rudely said no, as well.
I've stayed in a lot of hotels, Vegas and elsewhere, and the staff at Mandalay Bay were by far the LEAST friendly people I've ever dealt with.
Word of mouth is a powerful thing and I had 18 unimpressed people who are taking this experience back to their social circles.
Thanks for making my wedding party a little less special.