Horrible. I was wondering why no one was standing in this shuttle line when we were at the airport since it was a great deal. I soon found out on the day of pickup. This shuttle was an hour late in picking my group up. We called 30 minutes after our pickup time and we're told they couldn't locate the original driver... and we're sending a new one. Eventually we called again which they said yet again the same thing. When we got picked up there was another stop to make which gave us 40 minutes to get through security and get to our plan. Thankfully we made it.