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| - Let me just start by saying I'm sorry this review is so long, I started out thinking I would just write a short one, but ended up sharing my entire experience with the hope that other users will find it informative.
I walked into shane co for the first time in August of 2014 with my girlfriend. We were greeting and asked if we needed help finding anything by 3 or 4 different people. We gave them the typical "were just looking, thank you" answer as we had been to a few other jewelry stores and didn't want to feel pressured again. (Tip to other jewelry stores, I'm not going to buy a ring right in front of my girlfriend, the whole idea was a surprise. Just because we were looking didn't mean I wanted her to know when it was going to happen) so after browsing for a good 20-30 minutes, we realized the selection and prices here were by far cheaper, for better quality, than the other stores we had looked at.
Once we realized the quality of what we were looking at, we finally decided to talk with someone. Enter Leon. He was very friendly but I still assumed we were going to get the samw pressure as other stores, but this was not the case. There was no pressure to buy. He asked some questions, "how long have you been together", typical things the jeweler asked you. What surprised me was the fact that he spent over an hour and half with us, pulling different rings, different diamonds, anything we could want to see, leaving multiple rings and diamonds out so we could compare side by side as opposed to looking at one, putting it back in the case, pulling another like we saw at other stores. Finally after almost 2 hours I finally had a general idea of what my girlfriend would like.
About three to four weeks later, I entered shane co on my own, confident in what I was doing. Leon saw me as I walked in the door, stopped what he was doing and said "Travis! Good to see you again" the personalization was unlike anything I could have expected. He helped me look at rings again until I found the perfect one. Because I wasn't sure exactly when I wanted to "pop the question" Leon recommended that I use there lay a way program. You can put a ring on lay a way for up to 1 year, making monthly payments, with no interest. And if you ever wanted to cancel you would get all of the money back.
About a month later I went in to pick out a diamond. Leon was there again and greeted me right away. After an hour of questions about diamonds, I thought I had finally found the perfect diamond for her. The process to add it to my layaway program was quick and easy. Over the next 4-5 months I would go in and make my payment (you can make a payment over the phone, but I preferred to use cash in case she looked at the bank statements) every time I was there I would ask to see the diamond placed in the ring again as I wanted to make sure it was perfect. In February I decided to take one more look at diamonds as I knew I was getting close to when I wanted to ask. Leon spent another hour and half with me until I decided I wanted to switch from a cushion cut, to a radiant diamond. The process to change it on my layaway plan was quick and easy. And I was out the door.
On may 27th I walked into the store ready to pay it off. I was planning to ask my girlfriend to marry me on June 6th. Made the payment and they said the ring would be ready by Friday. I ended up going in on the next Monday, June 1st, and realized I didn't let them know I wanted them to set the diamond real low (it's a double halo ring and wanted it tiered for three layers) they set it in the typical higher fashion like many other rings, immediately I started to panick, not that it didn't look great, but I knew it wouldn't be the way she wanted it. I told them I was looking to ask this week, the assured me it was no problem, that they would put a rush order on it and could lower the setting and it would be ready that same night! It ended up being perfect.
To say that I had a great experience at shane co would be an understatement. For one person. To easily spend 15-20 hours with me over the course of me changing
my mind and I didn't get the hint he was ever annoyed, or wanted to do something else, was fantastic. He could see how excited I was every time I was there, and he took his time with me and shared my enjoyment. THANK YOU TO LEON AND EVERYONE ELSE AT SHANE CO! You made the experience better than I could have imagined and she loved her ring!
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