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  • I am a slut for Hiltons, I really am, but I have a bone to pick with you, Champaign Hilton Garden Inn. I made my reservation and specifically requested a smoking room, which the Hilton Diamond line was more than happy to honor. Imagine my horror when I called to make sure I'd have a fan in my room and was told by the rude guy on the phone that you were a non-smoking property!!! In fact ALL Hilton Garden Inn's are non-smoking, ack! HILTON, I specifically dumped my other hotel programs because you are the only hotel chain that still keeps a few rooms for those of us with an addictive habit....I have rewarded you for your thoughtful behavior by staying at your hotels billions of times and driving lots of business to you. I'm not happy about this, Hilton Garden Inn, I'm really not - could you warn a girl next time? I had to pry my mother out of her mold and cat pee infested home and move her into a semi-retirement community. Not only was I exhausted and SMELLY, but very, very stressed out as well. I just wanted a shower (a loooong one), some food, and a cigarette to go with my apres-move xanax, but nooooo, no room service (as advertised both on your website and in the posters in your elevators) and I had to GO OUTSIDE IN MY JAMMMIES to smoke. Grrrr. Furthermore, my room was dirty. There was a soda can in the trash and change scattered over the floor. Furthermore, I did not get my Diamond perk of 2 bottles of water in my room. It's a small thing, but I count on that water, Hilton, I really do. I'm usually fresh off a plane when I enter your soothing embrace, and I NEED that water. In this case, I was dirty, smelly and exhausted and I needed that water. NOT COOL, Hilton Garden Inn, NOT cool. On the plus side, the rooms themselves are lovely, the staff is overall very friendly (props to Aubrey, the late night desk gal), the late night pantry is handy, and they do a great job on the breakfast. I'll be back as I'm so committed to the Hilton Honors program, but next time, please make sure my room is tidy and I'll make sure to pack a robe for those late night trips to the smoking zone so I don't look so scandalous in the lobby.
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