I love their food, but service consistently sucks. I can't tell you how many times I've called in my order and they don't have it done. Today was no exception. Called in an order at 10:30 am, well before the lunch rush. Arrived 20 min later and they had not even started my order! There were no other customers and they were not busy cooking any other orders. They were just standing around talking. They finally noticed me and said, "Sorry, we didn't notice the ticket." What?! This place is the size of a coffin. How do they not know there's an order?