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| - * This review was also posted on Thumbtack.com, which is the website that I located this service through.
Honestly, I was shocked at the experience we had with E&A after reading all the 5-star reviews. I scheduled our service for a 12:30-1:30pm arrival window on a Sunday. On Saturday morning, I was called and asked if the window could shift to 3pm-4pm. A 1.5hr shift in time was no big deal. But then 4pm came around and still no movers and no call with an update. I had to call at 4:30pm to find out where the movers were. I had people helping us with the smaller boxes and we were waiting for the movers to load the heavier furniture items that I wouldn't be able to help with. I received a call back at 5pm with an update that the movers would arrive by 6pm. Still didn't happen. And the stories that I was given over the phone were not the same stories the movers who actually came to our house gave us. At 6:15pm, the movers finally showed. I gave them a max of 2 hours to load everything they could, and they were able to load an entire house in our storage pod for us. While I was really happy that they finished more than I thought they would in their 2-hour window, I was upset that they scheduled a 2-hour job after a day full of other, longer jobs, there was no compensation offered for the inconvenience of having our time slot postponed again and again, and I am still waiting for my receipt that I requested from the movers before they left. The movers themselves were polite and professional, they moved quickly and efficiently, and they were apologetic for the experience we had. A bit too little, too late in our case. Two stars because of the professionalism of the movers, but I would not recommend this company to others.
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