As a frequent business traveler I hate this airport. The parking shuttle drop off was supposed to be temporary during construction but alias is permanently inconvenient and unsafe. No security out here, dark, remote and abandoned during some hours. Our employees are not permitted to travel via own car due to this safety issue.
Another safety matter is the lower level pickup. You might as well just park here. Our last trip, two went to get cars and one got the bags. All the cars on the curb lane were not actually loading, they were parked. When our cars came up, they had to be three lanes out. I contacted the airport about the shuttle matter and was told the lower level is too crowded. May I suggest CLE folks visit other cities that do not permit stopping unless you are loading.
TSA precheck folks are just unhappy to be there. Good food and beverage choices and of course the great midwestern employees are always nice to be around.