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| - I've been an Outback fan most my life. I convinced my husband for us to go last night because it's been a while and I used to love it there. I was sad to see the Steakhouse is basically another Applebees or Chilis now. Took several minutes for our waiter to request our drinks. Enough time that we reviewed the full menu and made decisions before we were asked about our drinks. When he did get our drinks and our appetizer order he apparently felt it was appropriate to stand over and reach across our table to use the kiosk to put the app order in for us. I was shocked. If all I can see when I look forward is my waiter and not my husband at a steakhouse for a few minutes, that's not very waiter classy. He proceeded to do this again when we wanted drink refills. Visual is the kiosk was up on the wall. So instead of him asking for one of us to grab it for him his whole body was over the table to push the buttons.
The drinks - well he was trying to multitask his 3 tables and just placed ours down together on the wood and moved onto place other tables drinks down. Instead of grabbing a tray to put all drinks on and taking just a few seconds to place one down at a time on a coaster.
He asked if we wanted bread after we already got our appetizer, thought that was weird timing. I thought bread use to be the norm as soon as drinks came out? Anyway we were asked but told they were In the oven still... When they did finally come out, he tried multi tasking again. He placed our plate of bread down so fast that the loaf flew off the plate and onto the table. But he was in such a hurry he didn't even take the time to notice. So we had to pick the bread off the table to put it onto the plate.
Food comes out and I received a baked potato instead of mashed potatoes. That was replaced in probably less than a minute.
My other side of macaroni and cheese was heated unevenly. I tried 3 bites and each bite had very cold spots. They offered to replaced it but I declined.
The Mignot is a thin slice longer slice instead of a smaller thicker juicy slice like they advertise and like Mignot should be. The waiter said it was so they could save time. In my opinion steak shouldn't be rushed, and it's more expensive. If your a steakhouse just take the time to prepare it right. The steak came out with very little pink even tho I ordered medium and expected more pink, my fault maybe I should have said medium rare... I'm sure this was because it was such a thin slice that it cooked so fast. After questioning it the staff very politely did offer to replace it but honestly I didn't want to wait 20-30 min as by then my husband would be done already, so I just ate what I had. It was alright.
Plates, dirty plates from the appetizer and bread were stacked in a neat pile that was easy to grab since before dinner arrived, were not picked up til after our food was all gone. Kinda my pet peeve, no one wants to stare at dirty dishes when they're trying to eat - let alone eat a steak and lobster meal. If it's a neat pile, takes a couple of seconds to get that out of the customers way to free up clutter. Again another point of we are at a steakhouse right?
Besides that the waiter was friendly, just didn't have proper steakhouse waiter skills or standard waiter manners that I feel should have been simple no brainers. I felt like he was a waiter for chilis or applebees - not for a steakhouse. The steaks tasted ok, lobster was great.
The experience made us feel like this might be the last time we go to Outback though. Honestly 1-2 of these things would have been fine but way too many small things just led to being over it last night
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