I've had great experiences every time I go to this location. I know tons of reviews here complain about service but I don't know if they just go in without a clue about what to get or what. If you have no idea what you are looking for or if it's your first time just let a rep know that way they can help you and have patience with you. Whenever I go, I tend to know what I need to buy that way it makes it more convenient. I have always had someone help the things I'm looking for and also have gone in for 2 make up sessions which were amazing.