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  • It has been two years since my review. I want to add a couple of comments. First, if I could give SIX stars I would. It is so rare these days to find conscious, caring customer service. You can find it at Brakemasters on Cave Creek Road in Phoenix. ~ First, they took my car in immediately. ~ They offer you cold water and a cool place to wait. ~ WiFi is available if you have to wait. ~ The staff is friendly and informative. And they actually explain things to you. They aren't trying to sell you something, they genuinely care. And then -- there's JAKE. Mike (owner) If you are reading this, I hope you are taking very good care of Jake. I know a lot of people his age. He is one special guy. He has perhaps the ONE thing every employer needs in their staff: Resourcefulness. He pays attention, he comes up with solutions, he explains things, and he really understands what the word "Service" means in Customer Service. I was very impressed this morning when I went in for a simple oil change. Right as I was ready to leave, a humongous tow truck started backing into the parking lot with a street sweeper on the back of his trailer. He nearly took out your utility box, and was not managing backing in very well. I was stuck in the parking lot by the new building. Jake came out, told me it might be awhile and said I should wait in the air conditioning. He then proceeded to come up with a solution. When it looked like that truck wasn't going anywhere soon, Jake figured out he could move a few things and I could get my car out through the bays. He cleared the cars and boxes, took my car keys, and drove through the bays to the other side. I was on my way. Paying attention, coming up with solutions, being considerate and caring... man, those things are hard to come by in this day and age. Please thank Jake for me as well as the rest of your team. It was a great experience. That's why I love your shop and trust your team to take care of me!
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