I have been a member for years now, moved and this became the closest to my new home. From the cleaning crew to the trainers they are some of the friendliest people! Super helpful always!
Recently I added the kids care, and starting taking my five year old. This past Saturday, i showed up and the girl who works in the kid care was running late, things happen but I had only an hour to workout. I thought I would have to head home and miss a gym day. Then one of the trainers offered to watch my son at his desk so I could work out! He was great with my son, my son wouldn't stop talking about his new friend Adrian and I didn't have to miss my gym day!
I work in a business where customer service is super important, I mean who doesn't. what we are taught is the most important moments for customers is how we react when things go wrong. They could have just told me the kids care was closed and let me figure it out, but they didn't. And for a single working mom every minute counts!