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| - I went in for an Oil change and tire rotation. All was great right until I discovered that one of the rims on my (less than a year old) car was damaged. I mean the whole mid section had deep scratches, it even looked cross hatched. My theory is during the tire rotation the mechanic dropped the tire. That was on October 8th.
When I asked about the damage a list of unacceptable events and crude customer service happened.
1. I asked about the damage and inspection was done.
2. The inspection questioned my integrity and whether I was lying about the issue.
3. They questioned my intelligence, did I hit a wall? They argued with me as if I wouldn't have noticed that. That may have been a good theory but only the mid section of the rim was damaged but not any other part of the car, so if I hit a wall, wouldn't it make sens that I would have some damage to the actual car.
4. After the inspection, They promised to review cameras and would get back to me.
5. A week and a few phone calls later, I haven't heard a thing.
6. Finally was told to send them pictures of the damage to a specific phone number so they can further investigate. I did.
7. I yet to hear anything or talk to someone else besides the clerk. Today is October 28th, that's 20 days of waiting on who know what. Does it really take that long to look at cameras?
I love my car, it's nicer than my home and I spend more time in it too. I baby this thing, it's one of the only nice things I have and I don't fully own it. I'm like most people, I'm making payments. So any damage done to it, I take serious.
Now, I'm not asking USA Auto for money, I just want them to review the cameras and IF they are at fault to take care of the damage. That's it.
*** But seeing as its taking this long to do anything only indicates that YES, they have reviewed cameras, and that they know they are at fault. They simply don't want to take ownership of the issue. They probably deleted the evidence by now.
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