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| - I usually wouldn't review a Lab but I had to in this instance.
Let me break it down for you.
1.) If you come in as a walk-in, expect to wait about an hour to get your blood sample taken.
2.) Belligerent front end staff, very unprofessional and downright rude to the elderly and Asian clients...I am not Asian nor elderly and felt sorry for the way they were spoken to, considering they have several staff members that are of Asian decent.
3.) One of the lab techs wreaked of cigarette smoke. ( I will give her credit, she was nice)
4.) One of the receptionists kept coughing and not covering her mouth. Looked pissed off and angry for the duration I was there.
5.) One of the receptionists kept clock watching instead of calling out the number of the people who came in as walk-in's, only the coughing receptionist did this and when people came in and asked her a question she kept telling them to take a number and sit down...its a question for Christ's sake!
6.) I got poked twice because one of the techs was incompetent. I am not a fan of arbitrary poking.
7.) NOT ENOUGH STAFF, for how busy this place is, they really should consider hiring more lab techs, almost as bad as Sunridge and Marlbrough (if not worse)!
8.) No magazines. Seriously?
9.) No water cooler. WTF?
10.) For a lab the place could have been cleaner. Front doors were dirty the handles were questionable.
I guess if you have no choice, and have to come, book an appt. If you are ever in the area, North Hill Professional centre is by far one of the best labs I have been to and for the little ones, if you don't mind paying for parking, I would totally recommend the Children's Hospital.
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