Updated Review: Once I posted my original review I was contacted immediately and received my report via email. I have changed my rating from 3 stars to 4 stars as the owner was apologetic and remedied the situation quickly. If I could rate the customer service provided by the office staff separately it would be a 3.5, the field employees attitudes would be a 4.5 and the report itself would be a 3. The promptness of the response after I posted my review is a 4.0, but I should not have had to wait a week for my report. Overall the experience was fine, but I guess I expected more from the report itself. This company is working hard and have some good employees. An energy audit is probably the least expensive way to get a very general assessment of your homes health. If you need more professional assessment you will need to pay more and hire an HVAC engineer.
Original Review: I contacted FOR Energy after seeing their listing on SRP's website as a energy audit contractor. My initial contact was with a scheduler who might have taken some notes about my concerns. My second contact was when they confirmed the appointment a day before. When the employees showed up we had a pleasant conversation and they explained generally what they would be doing. I got the sense that one employee was there to perform the audit and the other was there to identify opportunities to sell goods and services. It took about two hours from start to finish and in the end they determined that our new home is sealed too tight (target of 3.5-5 and my home is at a 1.9) and we have at least one return duct that was pinched. The employees are super friendly and I appreciated the work, but neither of them are insulation experts or HVAC engineers so the information they could provide is very limited. Overall the information may prove useful when dealing with my builder (Meritage), but here I am a week later and I still do not have my energy audit report, but they do have my money.