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  • Went with a group for New Year's Eve dinner. Although we were on time for our seating, our table was not available. After being told several times that it would be "3 more minutes" we were finally seated, almost 30 minutes late. Apparently this caused issues with the timing of our meal as 2 hours in, we had still only been served our 1st course. When we asked about the delay, we were told it was because we had a "late seating" and there was nothing they could do. There was no apology, and none of the staff seemed to care that we were unhappy. Of the 5 course menu, the highlights were the pasta course of Ricotta Cavatelli, and the Chocolate Budino dessert. I had been looking forward to the steak; however the medium rare steak I ordered was overcooked to borderline medium-well. Had we not waited almost 3 hours for our mains, I likely would have sent it back. Overall, the evening was a disappointment. I can forgive slow service if the food makes up for it, but in the case of last evening, it definitely didn't. I probably wouldn't go back, and wouldn't recommend Bestellen to anyone else.
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