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| - My roommate and I are both female college graduates with full time jobs. We lived in Tesora from October 2012 December 2013. When we signed our lease, we paid rent, a $250 cleaning fee, a $350 non-refundable pet deposit and agreed to pay a $30 per month pet rent for my declawed 4 year old cat. We had a pretty uneventful year, always paid rent on time, the cat never had an accident and we never received any complaints. Throughout the year the management changed, they were fine just seemed like they didn t know what they were doing. My roommate and I notified the office that we weren t planning to renew our lease 60 days out per our lease agreement. When we notified the office, we asked about any fees & what was due upon move out. They gave us the prorated rent and said that we would be getting $70 back for our garage door openers. We moved out, cleaned our place and handed in our keys.
A month after move out, we get a bill for $260 for a carpet cleaning fee. My roommate and I both called the office to speak with the office manager, Daisy. Instantly she got defensive and said that we are wrong our cleaning fee, pet deposit and pet rent are all ADMINISTRATIVE FEES ($1,020) that cover nothing at move out. She then sent us photos of our carpet with no stains, as proof of a third parting stating that they needed to dye the whole thing. She never once allowed us to do a walk through when we moved out and now we can t see the carpet because there are new tenants. We received no evidence of a stain or that the work was actually completed.
I decided to give it one more try and state my case, I called the corporate office. I spoke to a receptionist on 12/30 and was told I would be called right back. Our bill is due on 1/9. I called back on 12/31, 1/1 & 1/2 with no answer. I finally got ahold of someone on 1/3 that put me in touch with Wendy, the Vice President. The second she answered the phone she had a terrible attitude. I calmly explained that I didn t think that we should be charged extra when we had already paid over $1,000 in what would be considered cleaning fees . She snipped back, why wouldn t you need to pay this? She kept saying that they had an invoice from the third party that stated the extra fees. At one point she said, you re just upset because you don t want to pay, but that s not going to happen. Next, I stated that I would like proof of an inconsistency in the carpet because the photos don t show us anything. She just repeated that they have an invoice.
She ended the conversation with You can take us to small claims court, you won t be the first one. And we haven t lost a case yet.
The money isn t the only thing I m angry about. I am upset at the fact that both Daisy and Wendy were extremely unprofessional and rude. They acted as if my roommate and I were terrible tenants, which was NOT the case. Anyone that came to our apartment would comment how clean we kept it, and now we have to pay extra for a fee that we can t prove.
If you are considering Tesora, my advice would be to not let them know you have an animal because you will have to pay the deposit and rent ($770) and have to pay upon move out any way.
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