12.13.16. Very dissapointed with my experience here. My sister has been bringing her dog here for a while now, so I decided to give it a shot with my year old shih tzu. As soon as I walk in, the lady at the front desk did not even seem cheerful. No customer hospitality whats so ever. No hello, hows your day, etc... " what can I do for you" was said so uhhappily. Then I get approached by the hair dresser who says she can't do anything for my dog, besides shave him completely off because he has a few knots. Shih tzu dogs are not suppose to be completely shaven off, it truly does change their personality ( as I have seen before). And yet the hair dresser has the nerve to tell me she's been in this field for " 20 plus years". Well obviously not if your going to take the easy way out and decided to shave my dog. Why would I spend close to $50 for my dog to be made looking like a rat? No thanks. I happily left this place, and went over to Petsmart. Where they had no problem, taking the extra time to get the knots out of my dogs hair and give me the customer service I was looking for.