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| - Oh Bachi on Russell, I'm worried about you! We live very close to this location, and although a bit pricy, it's one of my very favorite spots because of the food!!! Their burgers can't be beat, period. Last night I tried the no meet burger and then regretted my choice, thinking there was no way it would be up to par. It was PHENOMENAL. So good that I'd even chose it over some of the meat burgers. I've never, ever had that much flavor in a veggie burger. Best I've ever had BY FAR. And their cod burger... I seriously crave it.
We LOVE all of their fries too, but last night outs were very soggy and undercooked for the first time ever. Bummer.
Now let me share why I'm updating with a lower rating. The service here is embarrassing. It's never been great... They always seem to be understaffed. But again... The FOOD! However, it's getting worse.it wasn't busy at all last night... Maybe 3-4 tables, and 3 servers (one was also tending bar on and off), and no hostess. I haven't seen a hostess in here for ages, and they need one!
Since it was quiet, we were seated fairly quickly. Then it took forever to get a seat. Then it took forever to get a server. Once we got a server, he took our drink order, and disappeared for a while. We then had our order taken. One minute later, another waiter came up and asked if he could get us started with our drink orders. With only three tables full, there shouldn't be any confusion. To add to that confusion though, 5 minutes after our order was taken, food was served. However, it wasn't our food, and it wasn't our waiter. Oops!
As we were eating, we saw about four other parties come in. There were only two tables full at this point, and we watched these people sit and wait for a table in a nearly empty restaurant for at least 10 minutes. There really is no excuse for that. One party just finally seated themselves, one or two left, and the other finally got seated. It was embarrassing to watch.
Another issue last night. We ordered the kale salad. On the menu, it states that it comes with pine nuts. When ours arrived, it had walnuts. I'm allergic to walnuts, and luckily saw them before I took a bite. I understand not having ingredients, but it's not okay to sub other ingredients without letting customers know. Especially with nuts, because they are well known allergens. They took the salad back and made us a new one, and apologized twice, which was nice.
And lastly, please, PLEASE for the love of all that is holy, bring back the pickled veggie appetizer!!! It was the most unique, flavor exploding dish on the menu. We were told that you can only get it at the other location now.
Bachi, we love you. We know you can turn this around. But you've got to work on it, and quickly before you lose more customers.
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