| rev:text
| - Bourbon Jacks: I responded to your message over a week ago.
Hi Jeff, thank you so much for taking the time to respond to my review. I'm sorry that I didn't get back with you before today. I visited Bourbon Jack's on February 7th about 730pm. I understand things don't always go right in a business, I know being in a new restaurant compounds any problem you may have until you work out the kinks. However, my biggest issue was the lack of empathy or care by our server. We had items delivered to our table wrong, we had an entire entree not delivered, and then we noticed our bill was wrong. Not once did it click with our server to either fix this problem or address. What normally happens when you deliver food to three out of the four people at the table? Wouldn't you say, "Hey, let me check on what's missing?". Our waiter did that, 10 minutes later and then proceeded to nonchalantly say, "We don't have that - the kitchen is out." He didn't apologize for this happening. Normally, I would expect the staff to say, "I'm so very sorry, but it appears that we are out of this item. What would you like instead?". He didn't even bother with making sure that my friend ordered again. How does that even occur? After my friend had to ask for a menu so he could order, a long while later, he did get his food. We waited until he ate and then asked for the check. We were surprised when the check came that it was as much as it was (a little over 165.00 - I don't know that your drink prices are very clear) and also that there were items incorrectly listed on our check. We brought this up to our waiter, who stated that is what we ordered. Listen, I've worked long enough to know that the customer is not always right but you should at least try to hear what they have to say and then work it out without being dismissive. We were initially going to the White Chocolate Grill for my birthday dinner and I feel so bad that my friends went to Bourbon Jacks under my suggestion to avoid the wait and then they treated. I do have to say that I've always tipped even the poorest of service but I was so flabbergasted by his attitude we didn't leave him a tip. I NEVER do that. I hope that can illustrate the frustration we felt that night. Again, thank you so much for responding.
P.S. On a positive note - we all ordered different things but I do have to say your Burger was really good.
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