I went two weeks ago to Holts because there was a foundation from Bobbi Brown that I wanted and they were the only ones carrying them in store.
As soon as we got there I thought it was closed and doorman said they were still open and graciously opened the doors for me. I went to the Bobbi Brown counter and there was no one there mind you it's still half an hour before close. I asked the concierge if there was anyone working the counter. A minute later some sale rep showed up not looking happy at all.
I told her that I would like to get colour matched. She took three colours and smeared them across my cheeks and they were such heavy streaks they all looked wrong. She handed me a mirror and said choose. I told her I couldn't because there would be no way to tell if it was the right colour with how much she smeared across my cheeks. She was huffy the entire time and then proceeded to blend and said again to choose. It's a good thing that I'm well versed with foundations because I was able to pick the colour I wanted. The attitude was very unpleasant and service was horrible.
This is not the first time that I have encountered bad service at Holt's but now that I have my colour I will be buying online for sure. I have complained in the past about their terrible service but have never received a response. Pretty sad for such an upscale company