Dean showed up right away and was very friendly and did great work. I didn't use Yelp to find them and didn't realize he didn't take credit cards at the time. We worked it out and he did a great job repairing the AC unit. It was a bit of a hassle because I assumed most companies use credit cards but it was nice of him to let us pay him in two cash payments.
I would have given them 5 stars but we also purchased a Gold Plan that is supposed to cover our units for the next 3-5 years? He didn't have a hard copy of the plan we bought and my printer was down so I'm not even sure how long it's covered for now. It's been a couple of months.
I've called their office twice now, not including the calls that went unanswered, and sent a message trying to get a copy. They're very friendly on the phone and say they'll send it right out but I'm still trying to get a copy of the plan I purchased. Other than the phone there's no other way to contact them that I can find, unless you leave a message here. (there's never been an answering machine when calling)
Would I use them again? We'll see how this works out. Otherwise I feel like I've payed for something that I don't have any details on and can't seem to get.