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| - Please keep in mind that this review is dated, but I thought I should share this experience as it was by far the worst I've ever had in any establishment service wise.
Sunday morning brunch, there was a large group of us, adults, teenagers(17-19), and kids (about 10 years old). Now I know what you're thinking: kids at a restaurant are a nightmare and our waitress probably just got a little impatient. Wrong. We were all pretty well behaved, talked amongst ourselves, used our please's and thank you's, etc. The woman who served us was flat out nasty and there was no reason for us, or anyone for that matter, to be treated this way.
Anyways, we get there, and we were told that we had to sit at separate tables because it was so busy, which was fine. So the kids/teenagers sat together at one and the adults at the other. The adults had no problem with the friendliness or speed in terms of service.
We, however, were severely mistreated. Our server, a woman in her 50's or 60's, slammed down our drinks, practically threw our food down on the table, didn't ask if we needed anything, and seemed to care far more about everyone else than us. Our food also took a very long time to arrive, (30+ minutes) which I can't necessarily blame on her; however, the adults in our group were almost finished eating before we got our food, and two gentleman beside us who ordered after us received what seemed like a heartfelt apology about how long their food took.
As a server, I understand that it can sometimes be difficult to serve a large group of kids. However, it's no excuse to be rude and disrespectful by any means. The adults in our group were less than impressed as well. Maybe she assumed we weren't going to tip because we were kids? Well, incorrect because one of the mothers paid the bill, but if anyone of us had been paying, we'd know to tip accordingly. I would have honestly left nothing (which I have never done to this day) based on how awful the service was. Regardless, judging somebody by their age and serving them based on what kind of tip you think you're going to receive is completely unprofessional.
I'll take my business to Sunset Grill any day over this place.
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