I'm not sure if it's the home warranty company...OneGuard...we have had Beyer out 4 times to fix our refrigerator, including the Wed before Memorial Day... now... The Tuesday after Memorial day... Five days later we have heard nothing back from either company. Our initial contact with Beyer was six weeks ago to fix this... Having my refrigerator broke for six weeks doesn't seem like good customer service.... and it is still not working and we're not even on the schedule right now!