If I could give this place 0 stars I would! This place is absolutely ridiculous. So, my boyfriend got into an accident earlier today and needed a rental for school and work. He called his insurance and they made a reservation with Hertz at two locations, this one and the one on W Sahara. We went to this location first and they said they had no cars, which was understandable so they told us to go to the W Sahara location... went there and it was worse! No cars, plus 10 other people waiting and only one employee. So, we decided to come back to the Rampart location and we saw that there was an "off to lunch" sign. The sign said "be back at 12pm-1pm" and guess what time it is now... 2:06pm! & still no one at the desk. I called a few times and no answer. I keep going back and forth checking if someone would finally go to the to the front desk and no one. It is so frustrating! If you're not gonna back at the time said on the sign then why put a sign there? Seriously the worst service ever!